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Privacy Policy

This policy explains what personal data RentFit collects, why, who it is shared with, and the choices you have. RentFit is operated by Everloop Tech (Plot No. 4, House No. 1831, Radhika Layout, Yavatmal, Maharashtra 445001, India). "We" means the operator.

Last updated: 28 October 2026

  1. What we collect

    Name, email address, phone number, password (stored only as a one-way hash)
    WhenYou create an account
    WhyRun your account, sign you in, contact you about bookings, reset your password
    Profile photo (optional)
    WhenYou upload one
    WhyShow it on your profile
    Booking details: item, dates, pickup or delivery choice, amounts, status history, the note you send to the vendor
    WhenYou request a booking
    WhyPerform the rental and keep an accurate record of it
    Messages between customer and vendor
    WhenYou send a message inside a booking
    WhyLet both sides coordinate the rental
    Reviews and favourites
    WhenYou write a review or favourite an item
    WhyShow reviews, remember your saved items
    Payment records: amount, status, payment and order references from our payment provider. We never see or store your card, UPI or bank login details
    WhenYou pay
    WhyConfirm payment, handle deposits and refunds, accounting
    Vendors only: business name, contact name, phone, email, pickup address, GST/tax id (optional), bank account holder, account number and IFSC, PAN. Account number and PAN are stored encrypted
    WhenYou apply to become a vendor
    WhyVerify the vendor, pay out earnings, meet tax and payment-regulation obligations
    Listing photos and descriptions
    WhenA vendor lists an item
    WhyShow the item to customers
    Notification records and settings; a device push token (an identifier issued for this app on your phone) with the phone type (Android/iOS)
    WhenYou use the app; you allow notifications
    WhyShow your in-app notifications and send alerts such as a new booking request. You can switch notifications off in your phone settings
    Reports you send (what you reported, the reason, your note, and a copy of a reported message) and the people you block in a booking chat
    WhenYou report a listing, a message or a person, or block someone
    WhyReview reports, protect other users, stop unwanted contact
    When you accepted these Terms and this Privacy Policy, and which version
    WhenYou create an account
    WhyKeep a record that you agreed
    Technical logs and error reports: request time and address, app errors
    WhenAutomatically
    WhyKeep the service secure, prevent abuse, diagnose faults

    We do not collect your location, contacts, microphone recordings, or advertising identifiers, and we do not run advertising or third-party analytics in the app. The camera and photo library are used only when you choose to add a photo, and only the photo you pick is uploaded.

    Customers and vendors see only what a booking needs: names, item and booking details, and messages. We do not show phone numbers or email addresses to the other party; you talk through in-app messages.

  2. Who we share it with

    Only service providers that help us run the app, under their own terms: payment processing (Razorpay), cloud hosting and database and image storage (Render, Supabase), push delivery (Expo and Google Firebase Cloud Messaging), email delivery for account and notification emails (our email provider), and error monitoring (Sentry). We disclose data to authorities where the law requires. We do not sell personal data.

  3. How long we keep it

    We keep your data while your account is active. When you delete your account, your name, phone, email, profile photo, favourites, notification settings and push tokens are removed or anonymised and you can no longer sign in. Booking, payment and accounting records are kept without your identifying details where possible, and for as long as tax, accounting and dispute laws require. Messages and reviews already exchanged with a vendor may be kept in anonymised form. Reports are kept while we review them and afterwards for as long as we need them to protect other users or to meet legal obligations. The people you block are forgotten when you delete your account.

  4. Your rights

    You can:

    • Access and correct your details in the app (Profile)
    • Delete your account in the app (Profile, then Delete account) or through the deletion page
    • Withdraw consent for notifications in your phone settings
    • Ask us for a copy of your data, or to correct or erase it, by writing to [email protected]

    Vendors who want to close their account should contact us at the same address.

  5. Security

    Data travels over encrypted connections, passwords are hashed, sensitive vendor financial fields are encrypted at rest, and access is limited to what operating the service needs. No system is perfectly secure; if a breach affects you we will tell you and the authorities as the law requires.

  6. Children

    The app rents costumes for children but is for adults (parents and guardians) aged 18 or over. We do not knowingly collect data from children.

  7. Grievances and contact

    Write to us at [email protected]

    Grievance officer: Akshay Nawade, [email protected]. We aim to acknowledge complaints within 48 hours and resolve them within 30 days.

  8. Changes

    If we change this policy in a material way we will tell you in the app before it applies.