Legal
Cancellations and Refunds
This page summarises how cancellations and refunds work on RentFit. The exact rules for your booking are shown before you pay and stored with the booking.
Request declined or expired
No payment has been taken, so there is nothing to refund.
Payment not completed in time
The hold lapses. If a payment was captured after the hold lapsed, it is reviewed and refunded.
Cancelled by the customer after paying
Cancel more than 48 hours before pickup and the rent and deposit are refunded in full. Within 48 hours of pickup, the app cannot cancel the booking; contact [email protected] and we will help.
Cancelled by the vendor
Full refund of everything paid.
Security deposit
Refunded after the returned item passes inspection, less any documented deduction the customer has had the chance to dispute.
Refund timing
Refunds go back to the original payment method and usually arrive within 5 to 7 working days of being processed. Your bank may take longer.
Questions or problems
Write to us at [email protected]